Data deletion

1. Sign in and open Settings.
2. Optional: click Download my data to keep a copy.
3. Under Delete my account, type DELETE and click the button.

Everything in your account is deleted from our database straight away. This also removes Helix's access to your Meta account and cancels any paid plan at Stripe immediately, so you are not charged again. Your Shopify and Google Ads tokens are deleted too. To remove Helix fully, also uninstall it in Shopify and remove it under Third-party connections in your Google Account. Stripe keeps its own payment records as the law requires, and our providers' backups roll off within their normal retention windows.

1. In Helix, open Connections and click Disconnect under Meta. Helix removes its access at Meta and deletes the token and synced results.
2. Or, on Facebook, go to Settings and privacy, then Settings, then Business integrations, find E-commerce Helix and click Remove. Meta then tells Helix, and Helix deletes the Meta data it holds for you.

Contact us through our contact page using the address you sign in with and ask us to delete your account. We will confirm within 30 days. We may ask you to confirm it is you.

Our privacy policy explains what we keep, for how long and your other rights.